Non refund from india today book club
Non refund from india today book club
This is with ref to my Order # 110039626 dated 09th Sept' 09 for a Samsung Star Touch Phone worth Rs. 9498, the order for which was cancelled on 15th Sept'09 due to the inept handling of my case and also due to circumstances beyond my control.
On cancellation, i was told by the customer support executive that the refund of the money to my credit card account will take 25 - 28 days. It is nearly 35 days and i am yet to receive the refund for the same. I have been regularly writing to India Today Book Club on their email id which was given to me by the customer support executive i.e. itbc@indiatodaybookclub.com for which i have not been getting any response from their side. The call centre no that they have displayed is pathetic, you are put on hold for such a long time that you lose patience. Sometimes i have been kept on hold for nearly 30 mts and they have not responded and had to disconnect my line.
Is India Today book club really a part of the INDIA TODAY GROUP, if so then the respect that i had for this group has gone. I also request you to please give me the email id of the chairman of the group, so that i can write to him highlighting my case and also take up the case of the others in ensuring that they work in a more professional manner.
Hope that ITBC will respond to this complaint and ensure that my refund is effected on an immediate basis.
thanks and best regards,
Ramkumar
This is with ref to my Order # 110039626 dated 09th Sept' 09 for a Samsung Star Touch Phone worth Rs. 9498, the order for which was cancelled on 15th Sept'09 due to the inept handling of my case and also due to circumstances beyond my control.
On cancellation, i was told by the customer support executive that the refund of the money to my credit card account will take 25 - 28 days. It is nearly 35 days and i am yet to receive the refund for the same. I have been regularly writing to India Today Book Club on their email id which was given to me by the customer support executive i.e. itbc@indiatodaybookclub.com for which i have not been getting any response from their side. The call centre no that they have displayed is pathetic, you are put on hold for such a long time that you lose patience. Sometimes i have been kept on hold for nearly 30 mts and they have not responded and had to disconnect my line.
Is India Today book club really a part of the INDIA TODAY GROUP, if so then the respect that i had for this group has gone. I also request you to please give me the email id of the chairman of the group, so that i can write to him highlighting my case and also take up the case of the others in ensuring that they work in a more professional manner.
Hope that ITBC will respond to this complaint and ensure that my refund is effected on an immediate basis.
thanks and best regards,
Ramkumar
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